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fresh out of the oven the juciest tidbits in the world of strategic communications
Customer Service with that thanks...
So I’m hungry. Not unusual for 8.00pm or thereabouts. I’d flown up from Nelson to Parararaumu, left a calling card jammed into a friend’s door and headed the rental northwards to Levin. Pulled off that widest of main streets into the KFC Drive Through and gave an order for a five piece pack. Paid my money and waited. Kaz comes back saying she is terribly sorry but there is going to be a three minute wait because someone ate all the chicken! Apologising profusely she asked if I minded waiting and, even though the hunger pangs were doing a merry dance on the inside, I said no worries – I was getting to know the tunes on the new AA Bondy CD! She grinned and then offered me some free fries and drink to nibble on while I was waiting! Service? That was service! One very happy customer whose hunger pangs were taken care of with a great piece of business redemption. I began to compose a poem to that great taste! Well done KFC Levin. Hats off to Kaz!
04 Oct 2011 |
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